1. Processing Times
Orders are reviewed before fulfillment. The next-day option uses a 2:00 PM order cutoff; orders submitted after the cutoff, on weekends, or on holidays may begin processing on the next business day.
- Address review: Use a complete destination, including unit and ZIP code
- Product review: Availability is checked for the exact items in the order
- Peak periods: High volume, weekends, and holidays can add processing time
You will receive a confirmation email with tracking information once your order has shipped. Note that processing time is separate from shipping transit time.
2. Shipping Methods
The order page presents four service levels. Availability of an expedited option depends on the destination, address review, and current fulfillment capacity.
- Standard Shipping: Tracked delivery, estimated 3–5 business days
- Express Shipping: Tracked delivery, estimated 1–2 business days
- Next-Day Shipping: Order by 2:00 PM for next-business-day service
- Priority Same-Day Delivery: Estimated 1–3 hours where available
The selected service level and order total are shown before payment.
3. Shipping Rates
The current checkout rates are:
- Standard Shipping: Free
- Express Shipping: $7.99
- Next-Day Shipping: $14.99
- Priority Same-Day Delivery: $19.99 where available
The product subtotal must reach $100 before shipping. Shipping charges are added separately and do not count toward the minimum.
4. Delivery Estimates
Delivery times are estimates and begin after your order has been processed and shipped. Transit times vary by destination and shipping method:
- Standard Shipping: 3-5 business days
- Express Shipping: 1-2 business days
- Next-Day Shipping: Next business day when ordered by the stated cutoff
- Priority Same-Day Delivery: 1–3 hours where the service is available
Delivery times may be affected by weather conditions, carrier delays, high order volumes, or other factors beyond our control. We are not responsible for delays caused by the carrier after your package has been shipped.
5. Order Tracking
Once your order ships, you will receive an email with a tracking number and a link to track your package in real time. You can also track your order by:
- Clicking the tracking link in your shipping confirmation email
- Contacting our support team with your order number
Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.
6. Shipping Restrictions
Leafy Vault accepts online orders from customers across all 50 states. Product and destination eligibility are checked for the exact order; availability can vary by item and address.
- Use a complete residential or commercial street address
- Include apartment, suite, unit, and ZIP information when applicable
We do not ship to:
- P.O. Boxes (for express and same-day shipments)
- International addresses
- Military APO/FPO addresses
Orders placed with an ineligible shipping address will be cancelled and refunded.
7. Lost or Damaged Packages
If your package is lost, damaged, or arrives with missing items, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and, depending on the circumstances:
- Reship your order at no additional cost
- Issue a full refund to your original payment method
- Provide store credit for future purchases
We may require photos of damaged products or packaging to process your claim. Please retain all packaging materials until the issue is resolved.
8. Signature Requirements
An adult signature or age verification may be required for an order. When required, the recipient must meet the stated age requirement and present acceptable identification.
- Review any signature requirement shown for the order
- Use the legal name of the eligible recipient
- Make sure an eligible recipient is available when a signature is required
If no eligible adult is available to sign, the carrier will attempt redelivery or hold the package for pickup at a local facility.
9. Contact Us
For shipping questions or order issues, reach out to us:
- Email: info@leafyvault.com
- Phone: (334) 755-7272
