1. Our Commitment
Ethereal Gold Dispensary is committed to ensuring digital accessibility for people with disabilities. We continually work to improve the user experience for everyone and apply the relevant accessibility standards to ensure we provide equal access to all users.
We believe that every customer deserves a seamless, inclusive shopping experience regardless of ability. Our team actively reviews and updates our website to remove barriers and improve usability for all visitors.
2. Accessibility Standards
Our website is designed to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level. These guidelines are developed by the World Wide Web Consortium (W3C) and are widely recognized as the international standard for web accessibility.
The WCAG 2.1 AA guidelines are organized around four principles:
- Perceivable: Information and user interface components must be presentable to users in ways they can perceive
- Operable: User interface components and navigation must be operable by all users
- Understandable: Information and the operation of the user interface must be understandable
- Robust: Content must be robust enough to be interpreted by a wide variety of user agents, including assistive technologies
3. Accessibility Features
Our website includes the following accessibility features:
- Semantic HTML: Proper heading hierarchy, landmarks, and ARIA labels throughout the site
- Keyboard navigation: All interactive elements are accessible via keyboard, including navigation menus, product cards, and the cart
- Skip navigation: Skip-to-content links are provided for keyboard users
- Alt text: Descriptive alternative text for all product images and informational graphics
- Color contrast: Text and interactive elements meet WCAG AA contrast ratio requirements
- Responsive design: The site is fully functional across screen sizes and zoom levels up to 200%
- Focus indicators: Visible focus outlines on all interactive elements
- Form labels: All form inputs have associated labels for screen reader compatibility
- Error messaging: Form errors are clearly identified and described in text
4. Assistive Technologies
Our website is designed to be compatible with the following assistive technologies:
- Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
- Screen magnification software
- Speech recognition software (Dragon NaturallySpeaking)
- Keyboard-only navigation
- Switch devices and alternative input methods
We test regularly with these technologies to ensure compatibility. If you experience issues using our site with an assistive technology not listed here, please let us know.
5. Known Issues
We are aware of the following accessibility issues and are actively working to resolve them:
- Some older product images may have insufficient alt text — we are updating these on a rolling basis
- PDF lab result documents may not be fully screen-reader compatible — we are working to provide accessible HTML versions
- Third-party embedded content (such as reviews) may not fully meet our accessibility standards
We aim to resolve all known issues within our next update cycle. If you encounter additional barriers, please report them using the contact information below.
6. Ongoing Efforts
Accessibility is an ongoing effort at Ethereal Gold Dispensary. Our initiatives include:
- Regular automated and manual accessibility audits of our website
- Staff training on accessibility best practices and inclusive design
- Incorporating accessibility testing into our development process
- Engaging with users who have disabilities to gather feedback and improve
- Reviewing and updating our accessibility statement quarterly
7. Feedback & Contact
We welcome your feedback on the accessibility of our website. If you encounter any barriers or have suggestions for improvement, please contact us:
- Email: hello@etherealgold.com
- Phone: (305) 555-0199
- Response time: We aim to respond to accessibility feedback within 2 business days
If you are unable to access any content or feature on our website, we will make every effort to provide the information you need in an alternative format. Please specify your preferred format when contacting us.