Frequently Asked Questions

Ethereal Gold Dispensary is a premium online cannabis retailer backed by a coalition of the largest dispensaries in the United States. We have been operating since 2015, offering lab-tested flower, edibles, vapes, tinctures, and more — shipped directly to your door.

Yes. Ethereal Gold operates under the licenses of our coalition dispensary partners, all of which are fully licensed in their respective states. Every product we sell is sourced from licensed cultivators and manufacturers.

We ship to all states and jurisdictions where cannabis products are legal for purchase and possession. If your state has legalized cannabis, we can likely serve you. Orders placed from restricted states will be cancelled and refunded.

For recreational products, no medical card is required — you only need to be 21 or older. Some medical-specific products may require a valid medical marijuana card, which will be noted on the product page.

Standard shipping takes 3-5 business days, express shipping takes 1-2 business days, and same-day delivery is available in select metro areas. Orders placed before 2 PM PST on business days typically ship the same day.

Standard shipping is free on orders over $75. Under $75, standard shipping is a $5.99 flat rate. Express shipping is $14.99, and same-day delivery (where available) is $9.99.

Yes. Once your order ships, you will receive an email with a tracking number and link. You can also track orders by logging into your account. Allow up to 24 hours for tracking information to update.

Absolutely. All orders ship in plain, unmarked packaging with no indication of the contents. Your privacy is our priority.

Every product we sell passes rigorous third-party lab testing for potency, purity, and safety. Lab results (COAs) are available on each product page and can also be found on our Lab Results page.

We carry a full range of cannabis products including flower, pre-rolls, vape cartridges, edibles (gummies, chocolate, beverages), tinctures, topicals, concentrates, soft gels, and accessories.

Yes. We have a dedicated CBD collection featuring CBD gummies, tinctures, topicals, and more — all containing less than 0.3% THC as required by federal law.

Store products in a cool, dry place away from direct sunlight. Keep all products in their original sealed packaging when not in use. Edibles should be kept out of reach of children and pets.

Unopened, unused products in original packaging may be returned within 30 days of delivery. Opened or used products cannot be returned for health and safety reasons. See our full Return Policy page for details.

Contact us immediately at hello@etherealgold.com with photos of the damage and your order number. We will either ship a replacement at no cost or issue a full refund, including shipping charges.

After we receive and inspect your return (3-5 business days), refunds are processed within 3-7 business days depending on your payment method. Crypto refunds may take 5-7 business days; CashApp and Zelle refunds take 3-5 days.

We accept cryptocurrency (Bitcoin, Ethereum, USDT, USDC), CashApp, and Zelle. Visit our Payments page for detailed instructions on each method.

Due to federal banking regulations around cannabis, most credit card processors do not support cannabis transactions. Our alternative payment methods are secure, fast, and widely accessible.

If you overpay, the difference will be refunded to your original payment method. If you underpay, our team will contact you to arrange the remaining balance before your order is shipped.