Privacy Policy

1. Information We Collect

Ethereal Gold Dispensary collects information to provide and improve our services. We collect information in the following ways:

Information You Provide

Account information: Name, email address, phone number, and password when you create an account
Order information: Billing and shipping addresses, payment details, and purchase history
Age verification: Government-issued ID information to verify you meet the legal age requirement
Communications: Any messages, reviews, or feedback you send to us

Information Collected Automatically

Device information: Browser type, operating system, device identifiers, and IP address
Usage data: Pages viewed, links clicked, time spent on pages, and browsing patterns
Location data: General geographic location derived from your IP address
Cookies and tracking technologies: As described in the Cookies section below

2. How We Use Your Information

We use the information we collect for the following purposes:

Processing and fulfilling your orders, including payment processing and shipping
Verifying your age and identity as required by law
Communicating with you about orders, account updates, and customer support
Personalizing your shopping experience and product recommendations
Sending promotional communications (with your consent) about new products, deals, and events
Improving our website, products, and services through analytics
Detecting and preventing fraud, unauthorized transactions, and other illegal activities
Complying with legal obligations and regulatory requirements

We do not sell your personal information. We may share your information with the following categories of third parties:

Service providers: Shipping carriers, payment processors, and hosting providers who assist in operating our business
Dispensary partners: Our coalition dispensary partners who may fulfill your order from their nearest location
Analytics providers: Services that help us understand website usage and improve our platform
Legal compliance: When required by law, regulation, legal process, or government request
Business transfers: In connection with a merger, acquisition, or sale of assets

All third parties are contractually obligated to protect your information and use it only for the purposes for which it was shared.

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

SSL/TLS encryption for all data transmitted between your browser and our servers
Encrypted storage of sensitive data such as payment information and identity documents
Regular security audits and vulnerability assessments
Access controls limiting employee access to personal information on a need-to-know basis
Secure data centers with physical and digital access protections

While we take extensive measures to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Types of cookies we use include:

Essential cookies: Required for the website to function (cart, login sessions, security)
Analytics cookies: Help us understand how visitors interact with our site
Preference cookies: Remember your settings and choices for future visits
Marketing cookies: Used to deliver relevant advertisements and measure campaign effectiveness

You can manage cookie preferences through your browser settings. Disabling certain cookies may limit the functionality of our website.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Opt-out: Unsubscribe from marketing communications at any time
Portability: Request your data in a portable, machine-readable format
Non-discrimination: Exercise your rights without receiving discriminatory treatment

To exercise any of these rights, contact us at hello@etherealgold.com. We will respond to your request within 30 days.

7. Children's Privacy

Our website and services are strictly intended for individuals aged 21 and older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have collected information from a minor, we will take immediate steps to delete that information.

If you believe a minor has provided us with personal information, please contact us immediately at hello@etherealgold.com.

8. Third-Party Links

Our website may contain links to third-party websites, including our dispensary partners and external resources. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external sites you visit.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Specifically:

Account data: Retained while your account is active, plus 3 years after deletion
Order data: Retained for 7 years for tax and regulatory compliance
Analytics data: Retained in anonymized form indefinitely
Marketing preferences: Retained until you opt out or delete your account

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by email.

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

Email: hello@etherealgold.com
Phone: (305) 555-0199
Address: Seattle, Washington